Refund Policy

At Coverlio, your satisfaction is our priority. If you're not completely happy with your purchase, we’re here to help with a smooth and fair return or exchange process.

Return Window

You may request a return or exchange within 30 days of receiving your order.

Return Eligibility

To qualify for a return or exchange, the item must meet the following conditions:

  • The item must be unused, unwashed, and in its original packaging.

  • The item must be non-personalized and non-customized.

  • A valid proof of purchase (order number or receipt) is required.

Non-Returnable Items

The following items are not eligible for return or exchange:

  • Personalized or customized products

  • Items marked as “Final Sale” on the product page or receipt

  • Products that have been used, washed, or damaged by the customer

Return Process

  1. Contact our customer service team at help@coverlio.com with your order number and the reason for return.

  2. Our team will provide a Return Authorization (RA) and detailed shipping instructions.

  3. Carefully pack the item and ship it to the provided return address.

  4. Once the item is received and inspected, we will process your refund or exchange within 7 business days.

Note: Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong or defective item sent).

Refunds

Refunds will be issued to your original payment method. Depending on your payment provider, it may take a few additional days for the refund to appear in your account.

Exchanges

If you’d like to exchange an item for a different size, color, or variant, please follow the return process above and indicate your desired replacement in your initial email.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 7 days of delivery. We will replace the item at no additional cost.

Order Cancellations

Orders may be canceled within 24 hours of placement. If your order has already been processed or shipped, please follow the standard return process.

Contact Us

If you have any questions or concerns, feel free to reach out to our customer support team:

  • Email: help@coverlio.com

  • Phone: +1 (859) 379-8237

  • Customer Service Hours: Monday – Friday: 9am–5pm

  • Address: 5425 Leeway Ct,Fairfax,VA,22032-3313