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Need Help?
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
Please allow 7 business days from the time your package arrives back to us for a refund to be issued.
Shopping Information
1. How long does it take to process my order?
All orders are processed within 1 to 3 business days, excluding weekends and holidays. Once your order is shipped, you will receive an email with tracking details.
2. What are the shipping costs and delivery times?
We offer free shipping on orders over $40.00. Orders under $40.00 are charged a flat shipping fee of $9.99.
Delivery time is estimated at 7–15 business days, depending on your location.
3. Do you ship internationally?
Yes! We ship to most countries worldwide, including North America, Europe, Asia, Oceania, the Middle East, and more. Please refer to our Shipping & Delivery Policy for full region details.
4. Which shipping carriers do you use?
We work with trusted logistics partners like USPS, UPS, FedEx, DHL, and other regional carriers to ensure reliable delivery.
Payment Information
1. What payment methods do you accept?
We accept a variety of secure payment methods, including:
Visa
MasterCard
American Express
Discover
PayPal
Apple Pay
Google Pay
All transactions are processed securely through encrypted payment gateways.
2. Is my payment information secure?
Absolutely. We use industry-standard SSL encryption to ensure your payment and personal information is protected. Your card details are never stored on our servers.
3. Can I pay with a different currency?
All prices on our website are listed in USD (United States Dollars). If you are shopping from outside the U.S., your bank or payment provider may automatically convert the amount to your local currency.
4. Why was my payment declined?
Payment may be declined for several reasons:
Insufficient funds
Incorrect billing information
Card issuer restrictions
Technical errors
Please double-check your details or contact your bank. If the issue persists, feel free to contact us at help@coverlio.com.
Order & Returns
1. How do I place an order?
Simply browse our products, add your desired items to the cart, and proceed to checkout. Follow the on-screen instructions to complete your order securely.
2. Can I change or cancel my order after placing it?
Yes. You may cancel or modify your order within 24 hours of placing it. After that, your order may already be in processing or shipped, and we may not be able to make changes.
3. How can I check my order status?
After placing your order, you’ll receive a confirmation email with your order number. Once shipped, you’ll receive tracking details. You can also contact us with your order number for updates.
4. What if I entered the wrong shipping address?
If your order hasn’t shipped yet, please email us immediately at help@coverlio.com with the correct address. We’ll do our best to update it before it leaves our warehouse.